Mobile devices and services: bridging the digital divide in rural areas

The digital divide has been mostly affecting the world’s poorest primarily due to lack of internet connectivity. A number of e-government services especially built to serve low income citizens do not reach those in need. The rapid expansion of the use of the mobile phone raises hopes that the digital divide can be bridged faster by providing services to people living in rural and remote areas. The authors review successful implementations of secure and trusted e-services available on mobile networks. These could be utilised in addressing the needs of those living in rural areas and are currently digitally marginalised.